Carry out your banking transactions and enquiries anywhere in the world, 24 hours a day, 365 days a year, simply by calling:

Easy. You can access the 24-hour Direct Line Service using any Bancaja Visa card (company cards are not included) and make enquiries regarding your accounts by indicating the last 12 digits of the card number and its PIN. For transactions, you will also need a digital signature. More information.

Convenient. You will have access to our automatic banking system to make instant, no-wait enquiries.

24 hours

. Balance and account history enquiries.
. Card enquiries.
. Requests for card PINs, provided you have accessed the service with another card and have the digital signature required for this operation.
. Change digital signature.
. Blocking of stolen or lost cards.

Monday through Saturday, from 8 a.m. to 10 p.m. (through an operator)

 

CALL ACCOUNTS

· Make balance and account history enquires for any of the following types of accounts:

Libreta UNO	Checking account	Professional Account
Service Passbook	Business Account	Personal Account
Passbook 3	Home account	Credit account

· Manage bills: consult bills received in the last 12 months, request copies, pay bills through charges to your accounts and return bills.
· Consult and cancel current direct debit orders.
· Consult any holds currently placed on your accounts.
· Make internal and external transfers, transfer money between your own accounts.
· Make regular transfers: place orders for new transfers and consult and cancel transfer orders already in force.
· Make overseas transfers.
· Request checkbooks and/or promissory notes.
· Pay regular taxes issued by town councils and regional authorities that have signed agreements with Bancaja or by the Generalitat Valenciana.
· Payment of bills without direct debit orders.
· Request advance payments on paychecks or pensions.

CARDS AND FINANCING

· Make balance, account history and card statement enquiries.
· Make deposits to your card account.
· Finance transactions using Telecrédito and view any special purchases made.
· Consult loan details, loan amortisation tables and outstanding payments, as well make capital contributions.

INVESTMENTS

Variable- and fixed-rate securities, public debt and investment funds
· View account details: available balance according to each product type.
· Consult the make-up and value of your investment portfolio, including securities (fixed- and variable-rate), investment funds and public debt instruments.
· Make portfolio history enquiries.
· Place new buy and sell orders for shares on the continuous market and consult and cancel current orders. View rates.
· Make real-time enquiries regarding listed share values and obtain index information.
· Subscribe and redeem shares in investment funds.

Access to the stock exchange. If the transaction you need to perform is a share-dealing transaction, say so and your call will be forwarded to an expert.

Pension and savings plans
· Consult vested rights, manage contribution types, make extraordinary contributions and make transfers between plans.
· View paid-in capital, manage contribution types, make extraordinary contributions and request the surrender of your savings plan.

Unit-Linked Fund
· Make balance enquiries and changes to the composition of your fund portfolio.

Time deposits
· Consult your time deposits and current certificates of deposit.

OTHERS

· Request a digital signature (the code you need to carry out transactions using the 24-hour Direct Line Service)
· Change your digital signature and block access.
· Review the people authorised to operate with an account.
· Check your Bancaja Point balance.
· Obtain the tax information you need to file your income tax return.