How we work

Bancaja is an institution geared toward identifying society's current needs, toward constantly seeking out new opportunities to strengthen its commitment to society and toward preparing itself to meet the needs of the future.

To this end, the institution has developed a working model based on four main pillars: its vision, its strategy, its culture and its corporate identity.

The vision establishes the institution's commitment, as well as the framework within which it must develop its relationships with its customers and society at large.

The strategy implements this vision, steering the institution's efforts toward consolidating its presence throughout Spain, diversifying its business portfolio, achieving ever-higher levels of efficiency and meeting the needs of its customers.

The culture sets out the principles and values on which Bancaja's work is based and the way in which the people forming a part of the institution should behave.

Finally, the corporate identity establishes the attributes for which Bancaja aspires to be known and through which it hopes to set itself apart from its competitors in the market.

The guiding principles of Bancaja's working model are transformed into concrete realities in the internal codes, the risk policy, the commitments undertaken by the institution and the Bancaja brand.