Customers

At Bancaja, customers form the core of our work. We aim to meet their financial needs, establish permanent, lifelong relationships with them and offer them the most suitable products and services. We moreover aim to do this from the vantage point of the ethics of care, through dedication, equality and trust.

Bancaja's approach toward its customers is based on:

• Fulfilling the Bancaja Commitment, which it voluntary offers its customers.
• Respecting customers' freedom of choice.
• Ensuring the confidentiality of the information Bancaja obtains from customers over the course its work.
• Always identifying itself to its customers.
• Offering swift service to customers and taking the decisions needed to solve their problems.
• Being proactive and anticipating customers' needs.
• Assuming the formal commitments made to clients.

Bancaja has set out its customer service promise in the Bancaja Commitment, specific commitments to benefit customers. Should Bancaja fail to keep these promises, it will pay penalty fees.